Throughout the latter half of the twentieth century, prisoners housed throughout the nation’s network of penal institutions have generally had access to telecommunications devices. For most of the 20th century, this consisted mainly of having access to pay phones. However, with the advent of new, internet-based communication technologies, prisoners suddenly had at their disposal many more options for keeping in touch with the outside world.
But this brought with it a number of serious concerns. Chief among those was the fact that prisoners can potentially use these new communications devices as means to further criminal activity taking place behind prison walls. The need to closely monitor prison communications devices for potential illegal activity became a prominent goal of the nation’s prison communications companies. Starting in the early 2000’s, one company, Securus Technologies, began rolling out solutions that gave prison staff the ability to closely monitor their in-house communications, keeping a check on criminal activity taking place over prison telephone systems.
Today, Securus has a full suite of investigatory, security and anti-crime solutions for all of its prison communications platforms. The most prominent of these is its flagship product, JLG Investigator Pro. Capable of detecting the voices and positively identifying any party on the system, JLG Investigator Pro uses advanced biometric techniques to keep unwanted parties off of prison telephone systems as well as flagging conversations that involve people who are known criminals. The system is also capable of automatically monitoring for suspicious activity, including the use of code words and references to contraband or other illegal activities. The system even has the ability to automatically prioritize the monitoring of conversations, automatically sifting through every conversation that takes place over the prison communication systems and only bringing to the attention of prison staff the most pressing concern. This frees up guards and other staff to do their jobs more effectively.